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Category: Communication Type: Utility

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Overview

The Send SMS using Plivo node allows you to send SMS messages directly through your workflow using Plivo, a secure and reliable messaging platform. This node is ideal for workflows that need to send notifications, verification codes, or real-time alerts to users via text message.

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Description

This node integrates with Plivo’s SMS delivery service to send outbound messages to one or more recipients.

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Important Notice

  • Have an active Plivo account.
  • Connect your Plivo account to a DLT (Distributed Ledger Technology) provider.
  • Register your sender IDs with the DLT provider.

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Important

You must enable the Plivo integration from the Integrations page before using this node. Only verified Message templates from Plivo can be used for outbound messages. Once integrated, you can configure your message details such as sender ID, recipient phone number, and message text directly within the node.

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Input Parameters

The Send SMS using Plivo node accepts the following input parameters:
  • senderId The registered sender ID for your SMS messages. Must be 6 characters or fewer. You can manually enter a sender ID or use a variable reference, such as {{nodeId.output.sender}}.
  • phoneNumber The recipient’s phone number in international format. Example: +919876543210 (include the country code).
  • message The actual text message you want to send. Messages longer than 160 characters are automatically split into multiple segments before sending. Example: "Your OTP code is 472916. It will expire in 5 minutes."

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Output Parameters

After execution, the node returns delivery-related details about the SMS message.
  • deliveryTime ISO-formatted timestamp indicating when the message was sent.
  • deliveryId Provider delivery identifier for the sent message.
  • deliveryStatus Delivery status (e.g., "queued", "sent", "failed").

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Output Type

  • Output Type: Text The node returns a text-based response containing message metadata, delivery status, and timestamps. You can access these outputs using:
{{plivoSMS.output.deliveryTime}}
{{plivoSMS.output.deliveryId}}
{{plivoSMS.output.deliveryStatus}}

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Example Usage

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Example 1: Sending a Direct SMS

Input: 
{
  "senderId": "WORQHT",
  "phoneNumber": "+919876543210",
  "message": "Your verification code is 524916. Please do not share this code with anyone."
}
Expected Output: 
{
  "deliveryId": "msg-1fbc20b7d9134d",
  "deliveryStatus": "sent",
  "deliveryTime": "2025-10-29T18:35:45Z"
}

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Example 2: Alternate Recipient

Input: 
{
  "senderId": "WORQHT",
  "phoneNumber": "+911234567890",
  "message": "Your order has been shipped."
}
Expected Output: 
{
  "deliveryId": "msg-a78b9cde213f",
  "deliveryStatus": "queued",
  "deliveryTime": "2025-10-29T18:41:12Z"
}

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How to Use in a No-Code Workflow

  1. Add the Send SMS using Plivo Node
    • Drag and drop the node from the Utility category into your workflow.
  2. Configure Sender ID
    • Enter your verified Plivo sender ID (6 characters or fewer).
  3. Add Recipient Number
    • Input the recipient’s phone number in international format (e.g., +91XXXXXXXXXX).
  4. Compose the Message
    • Type your SMS message or click Generate Message to let AI write it.
  5. Connect and Run
    • Link the node to previous workflow steps (e.g., after verification or alert generation) and run the workflow to send your SMS.
  6. Check Outputs
    • Use the output variables to confirm message delivery or log the message status.

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Best Practices

  • Always ensure your Plivo integration is active before using this node.
  • Register and verify your sender IDs and templates with your DLT provider.
  • Keep SMS messages concise (under 160 characters).
  • Use AI message generation for consistent tone and quick message creation.
  • Log deliveryId and deliveryStatus to monitor delivery performance.
  • Test messages with a sample phone number before large-scale deployment.

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Example Workflow Integration

Use Case: Sending OTP after form submission Workflow Example:
  1. Form Trigger Node → captures user input.
  2. AI Node → generates OTP and stores it.
  3. Send SMS using Plivo Node → sends OTP to the user’s phone number.
Connection Example: 
{{formTrigger.output.phone}} → {{plivoSMS.input.phoneNumber}}
{{aiNode.output.otpMessage}} → {{plivoSMS.input.message}}

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Common Errors

  • “Missing sender ID” Cause: Sender ID field left blank. Solution: Enter a valid registered sender ID (6 characters or less).
  • “Invalid phone number format” Cause: The phone number doesn’t include the country code. Solution: Enter the number in full international format (e.g., +91XXXXXXXXXX).
  • “Integration not enabled” Cause: Plivo integration not activated in settings. Solution: Enable Plivo integration from the Integrations page before using this node.
  • “Message template not approved” Cause: The SMS message doesn’t match any approved template. Solution: Use a verified message template from Plivo.
  • “DLT registration required” Cause: Sender ID not registered with a DLT provider. Solution: Complete DLT registration before sending outbound messages.