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Category: Communication Type: Messaging Node

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Overview

The Send WhatsApp node lets you send WhatsApp messages to users directly from your workflow using your connected Twilio account. It is ideal for automatic alerts, updates, or personalized notifications.

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Description

This node integrates your workflow with Twilio’s WhatsApp API, allowing you to send approved WhatsApp messages from your business number. Typical use cases include order confirmations, welcome messages, reminders, and alerts. Before using this node, ensure your Twilio account is connected and your WhatsApp template is approved in Twilio.

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Input Parameters

From Number WhatsApp-enabled Twilio number used to send the message. Example: +14151234567 To Number Recipient’s phone number in international format. Example: +919876543210 Conversation Type Defines the type of conversation. Example: Business-Initiated Conversation (requires Twilio-approved template) Content SID Twilio-approved WhatsApp template ID. Example: HX12345abcdef67890 Content Variables Dynamic data replacing placeholders in the template. Example: Template: Hello {{1}}, your order {{2}} is confirmed. Key 1 → Neha Key 2 → 12345 Node Description (Optional) Short note about this node’s purpose within the workflow.

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Output Parameters

status – Whether the message was sent successfully message_id – Twilio-generated message identifier response – Full Twilio API response

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Output Type

Returns a JSON object with message status and details. Example: 
{
  "status": "success",
  "message_id": "SMc25f4b84e9d742cfae12efb89a9f78df",
  "response": {
    "to": "+919876543210",
    "body": "Hello Neha, your order 12345 is confirmed!"
  }
}

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Example Usage

A customer places an order; the workflow sends automatic confirmation. 
{
  "From Number": "+14151234567",
  "To Number": "+919876543210",
  "Conversation Type": "Business-Initiated Conversation",
  "Content SID": "HX12345abcdef67890",
  "Content Variables": {
    "1": "Neha",
    "2": "12345"
  }
}
Message sent: Hello Neha, your order 12345 is confirmed!

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How to Use in a No-Code Workflow

  1. Drag the Send WhatsApp node into your workflow.
  2. Open Node Settings.
  3. Select your Twilio From Number.
  4. Enter the recipient’s To Number.
  5. Select Conversation Type.
  6. Add your Content SID.
  7. Provide Content Variables if needed.
  8. Save and connect to a trigger (e.g., order confirmation).
  9. Run workflow to send WhatsApp message.

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Best Practices

  • Connect and verify your Twilio account before configuring.
  • Use only Twilio-approved templates for business-initiated messaging.
  • Ensure phone numbers use correct country codes.
  • Test messages with your number first.
  • Use variables to personalize messages.

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Common Errors

Invalid phone number – Phone number should include country code. Twilio not connected – Reconnect through integrations. Unapproved template – Use an approved Twilio WhatsApp template. Missing Content SID – Add a valid Content SID.

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Metadata

Node ID: send-whatsapp Version: 1.0 Developer: Workflow System Category: Communication Integration: Twilio API Last Updated: October 2025